Privacy and Data Protection Policy


At Smart Haus, we’re committed to protecting and respecting your privacy.

We wanted to explain a bit more about what this policy means for you, including:


  • When and why we collect personal information about people who visit our website.
  • How we use personal data
  • The conditions under which we may disclose it to others and how we keep it secure.


By using our website, you’re agreeing to be bound by this Policy. We keep this Policy under regular review so please check from time to time. This Policy was last updated in June 2021. Please check this page occasionally to ensure that you’re happy with any changes.


If you have any questions regarding this Policy and our privacy practices or you wish to check, update or remove the personal data we hold on your behalf please get in touch here.

What type of information is collected from you?


The following personal data is collected, held, and processed in order to process enquires, quotes or administer policies:


  • Name
  • Contact information including email address, postal address and telephone number
  • Details on equipment purchased.
  • Website technical information including IP address ,web browser details and operating system.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services either through the website, over the phone, via email or social media. When you register your store account with us. When you purchase products from us.

How is your information used?

We may pass your information to third party service providers working on our behalf, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about other products or services we offer, then you can select your choices by ticking the relevant boxes in the My Account section when you buy online or over the telephone. You can change your marketing preferences at any time in the My Account section of our website.

Who has access to your information?

We may use your information to:


  • Process tech support claims;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications which you have requested and that may be of interest to you.


We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Website Analytics

Smart Haus Technologies’ website uses Google Analytics service – this is a product that has been developed by Google and is used to help improve the usability and flow of the website. The information collected does not include bank details or any sensitive personal data. Data collected is for internal use only.

Making a Complaint

If you think your data has been misused or that the organisation holding it has not kept it secure, you should contact them and tell them. If you’re unhappy with their response or if you need any advice you should contact the Information Commissioner’s Office (ICO).


[email protected]

Telephone: 0303 123 1113

Textphone: 01625 545860

Monday to Friday, 9am to 4:30pm


Information Commissioner’s Office

Wycliffe House Water Lane